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This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Additional pay could include bonus, stock, commission, profit sharing or tips. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. The estimated total pay for a Remote Customer Service Representative at CVS Health is $19 per hour. Customer Service Representative is the face of Aetna and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled.

We will never ask you to join a Google Hangout, request you to purchase your own equipment, or pay to apply, and you will never receive an email from a third-party email service such as Yahoo or Gmail. If you are selected for a job at CVS Health, the offer email will come from an email “trm.brassring.com” address. Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc. The CSR guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines. Answers questions and resolves issues based on phone calls from members, providers, and plan sponsors.
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Equally, there are times where call volumes fall, and we may ask colleagues to reduce scheduled hours. Any requested increase or decrease to hours will be communicated with advance notice to a colleague and without impact to benefit eligibility. At CVS Health, we always seek to keep the colleague at the heart of what we do when meeting business demands. Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full time schedules ranging from hours per week.
Health Concierge is the face of Aetna to provide targeted, personalized service based on a holistic view of the member, benefits, health information, and through engagement. As we staff our business in a strategic and dynamic way, it may require us to adjust scheduled working hours to meet the variability of call volume. There may be periods of peak volume where we ask for an increase in your standard hours worked through overtime.
Jobs in Customer Service / Guest Services
Days off and hours may vary, though you will have a set schedule. ” Since 1999, we've been leading the work-from-home revolution. Our founders designed the first virtual careers training programs for the US State Department and the Armed Forces.
It provides members with the right information at the right time to help them make better decisions about their health and health care. Handles customer service inquiries and problems via telephone, internet, web-chat or written correspondence. Utilizes resources to assist customers in understanding components of the Aetna products including claims, accumulators, usage and balances, and cost sharing.
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It is a requirement that an ethernet cord is used while working from home. Wifi does not always provide a reliable connection. Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health. Documents and tracks contacts with members, providers and plan sponsors. Customer Service research claims pricing guidelines, apply pricing to first time claims and re eval claims.
Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology as service evolves, able to use multiple monitors. This is a work at home opportunity for candidates located in EST TIME ZONES and the working schedule will be in the EST time zone. Browse below for a list of our current remote opportunities. This is the employer's chance to tell you why you should work for them. The information provided is from their perspective.
CVS Health Remote Customer Service Representative Hourly Pay
An opportunity where you can balance priorities in and outside of work while being committed to delivering heart driven service to our millions of plan members? If so, consider this role at CVS Health, a Fortune 4 company. We are currently hiring Customer Care support teams for the Pharmacy Benefit Manager division of CVS Health. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
You can deactivate or delete job alerts by clicking the button below. You have reached your maximum number of active job alerts. Educates providers on our self-service options; Assists providers with credentialing and re-credentialing issues. Referrals are one of the best ways to get your foot in the door. It’s important to know who in your network can help you find your next job, and LinkedIn is a good place to start. With more than 295,000 colleagues, you will likely know someone!
Customer inquiries are of basic and at times complex nature. Engages, consults and educates members based upon the member’s unique needs, preferences and understanding of Aetna plans, tools and resources to help guide the members along a clear path to care. Customer Service is the important first-line of contact with customers, setting the tone for how members, doctors and plan sponsor groups view our company.

You will receive 4 weeks of paid training, designed to maximize your potential from the start of your employment. At CVS Health, we have a variety of opportunities in several career areas for you to choose from. If you have questions about our application process or want to validate recruiter contact, please visit our frequently asked questions page. You must meet WFH criteria including maintaining your own internet with approved speed requirements, secure workspace free from distractions, and a virtual office inspection. Adherence to HIPAA and governmental compliance are required in this role. Please let them know you found this position on EffizoJobs as a way to support us so we can keep providing you with verified remote jobs.
Online reviews also mention that a computer is provided. However, we haven’t confirmed this with the company. You have already created a job alert with same filters.
Thousands have found jobs and gigs at Rat Race Rebellion, changing their lives and ditching their commutes. Customer Service experiences in a transaction based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate. Uses customer service threshold framework to make financial decisions to resolve member issues. The 2nd Shift CSR works in the Afterhours Centralized Call Center and supports multiple Aetna Medicaid state health plans across the country. Joining our talent community allows us to send you company news, industry updates, and new job opportunities.
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Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location. “We’re seeking individuals who are personable and naturally friendly, detail-oriented, goal driven, and excellent communicators. You will work in a fast-paced environment and utilize your exceptional customer service and negotiation skills.
This position is based in Phoenix, AZ or Houston, TX and the ability to telework full time is required. Growing your career as a Full Time Customer Service Representative - Work From Home TX and AZ is an awesome opportunity to develop useful skills. Every day, CVS Health heroes across the country bring their hearts to work to help people on their path to better health. They share a smile, an assuring voice, a helping hand. Read their stories, watch their videos, and celebrate our amazing heroes along with us. Update – It looks like the company has received all the applications it needed and has deleted the listing.